Delivery
When in stock, products are usually dispatched within 24 hours. There are three options for delivery:
· Next Day - £3.00 (
· Within 5-7 Days – Free (
· Overseas - £5.00 (International)
Out of stock items will be dispatched as soon as they are available. If a product is out of stock it can take between 4 and 21 days for dispatch. Deliveries usually take 3-5 working days.
To return a faulty product please telephone our Head Office on 01434 632816 for return authorisation.
Simply indicate the reason for your return, include the invoice with your return, and wrap the package securely.
IMPORTANT: PLEASE SEND RECORDED DELIVERY ONLY. The maximum postage refunded for any recorded item refunded will be £2.00. Please note that our returns policy is only valid for 14 days from receipt of goods
Please post returns to the following address:
Aydon
Corbridge
Northumberland
NE45 5PL
Refunds & Exchanges
You may return or exchange any unopened items within 14 days of receiving it, for a full refund. We will refund your credit/debit card once we have received and processed the item (please allow up to 14 days). Please note that we can only refund delivery costs if the return or exchange is a result of our error. Otherwise the customer will pay delivery costs.
Testing
We do test every single return, if a returned garment is found not to be faulty we will return the garment.
Problems and Questions
If you have any problems with your order, please don't hesitate to contact us:
E-mail: enq@airowear.co.uk
Telephone: +44 (0)1434 632816
Fax: +44 (0)1434 632849
I have not received my order
Most products are usually delivered in 3-5 working days. Occasionally due to postal delays they can take longer. We have to allow up to 21 days before we are able to start tracing lost parcels, unfortunately we cannot do anything for you until this time has expired. Please contact us if you do not receive your item(s) within this period so we can help to retrieve your goods. We apologise for any delay.
I have ordered the wrong Product
Please return the goods unopened to the address below. Once we receive the item we will be able to make a refund.
I have received duplicates in my order
Please return the duplicated item unopened to the address below via recorded delivery. As soon as we receive the item we will refund your card. We apologise for the inconvenience, if you have any problems please do not hesitate to contact us.
My goods are faulty or have been damaged in transit
Please return the item to the address below via recorded delivery including the invoice and a small note explaining the reason of return. FAULTY GOODS HAVE TO BE RETURNED WITHIN 28 DAYS. As soon as we receive the item and it has been tested, we will either refund your card or send a replacement. We apologise for the inconvenience, if you have any problems please do not hesitate to contact us.
Email Us
Telephone
+44 (0)1434 632816
Fax
+44 (0)1434 632849
Our Address
Aydon
Corbridge
Northumberland
NE45 5PL
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